Online Dive Shop FAQs


Find common question about our online dive store.

What if I need to modify my order?

Please email us with your order number and the changes or call +61397023694

What if I need to change my shipping address?

Simple email us with your order number and new shipping address or call +61397023694

Can I get same day delivery?

We do allow people to send a courier of same day delivery. We do not offer this service.

How products are Shipped

Orders are sent via Fastway Couriers, Couriers Please, Sendel, Startrack and TNT. PO Box addresses are shipped via Couriers or Australia Post depending on the location or if you live in a rural location. For remote parts of Australia shipping will depend on the availability of our shipping companies that are able to transport your goods to you. We always choose the fastest way possible!

Shipping times?

All items are normally dispatch items with in 1-3 days of the initial purchase, If you need a product extremely fast please call us on +61397023694 and we can assist with Express Priority Shipping. 

Do I have to be home to receive my items?

All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes. If you are unable to take delivery of your items in person – or if you have not received them within a reasonable period – please Contact Us.

What are my payment options?

Bank Transfer, Paypal, And all major credit cards from the most secure payment gateway that is available.
We also offer online finance from Zip Pay, Zip Money and Afterpay.

Can I apply for Interest Free?

Finance is avalible online from Zip Pay, Zip Money and Afterpay. You will need to set up an account with either finance company before checking out in our online shop.

What is the CVC?
  • On MasterCard, Visa or GO MasterCard, the CVC is the last 3 digits on the back of the card.
  • On American Express card, the CVC is the 4 digits that are above and to the right of your credit card number on the front of your card.
What if I need to Return or Exchange?

If you need to exchange or return an incorrect product, please send back with a copy of your invoice and any instructions or info we might need. We will contact you as soon as we receive the goods for any charges for the cost of the return shipping.

Where do I return the goods to?

Dive Gear Australia

Factory 11

53-57 Rimfire Drive, 

Hallam, Victoria 3803

Phone: +61397023694

Manufacturer's Warranty

Many of our products come with a guarantee or warranty from the manufacturer. You must read the manufactures warranties terms and conditions. 

They also come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may are found at

Still have a question?

Please contact us for more information.

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