Find common question about our online dive store.
Please email us with your order number and the changes or call +61397023694
Simple email us with your order number and new shipping address or call +61397023694
We do allow people to send a courier of same day delivery. We do not offer this service.
Orders are sent via Fastway Couriers, Couriers Please, Sendel, Startrack and TNT. PO Box addresses are shipped via Couriers or Australia Post depending on the location or if you live in a rural location. For remote parts of Australia shipping will depend on the availability of our shipping companies that are able to transport your goods to you. We always choose the fastest way possible!
All items are normally dispatch items with in 1-3 days of the initial purchase, If you need a product extremely fast please call us on +61397023694 and we can assist with Express Priority Shipping.
- On MasterCard, Visa or GO MasterCard, the CVC is the last 3 digits on the back of the card.
- On American Express card, the CVC is the 4 digits that are above and to the right of your credit card number on the front of your card.
If you need to exchange or return an incorrect product, please send back with a copy of your invoice and any instructions or info we might need. We will contact you as soon as we receive the goods for any charges for the cost of the return shipping.
Dive Gear Australia
53-57 Rimfire Drive,
Hallam, Victoria 3803
Many of our products come with a guarantee or warranty from the manufacturer. You must read the manufactures warranties terms and conditions.
They also come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may are found at www.consumerlaw.gov.au.