Online Dive Shop FAQs

FAQs

Find common question about our online dive store.

What if I need to modify my order?

Please email us with your order number and the changes or call +61397023694

What if I need to change my shipping address?

Simple email us with your order number and new shipping address or call +61397023694

Can I get same day delivery?

We do allow people to send a courier for same day pick up & delivery. We do not offer this service at this stage.

How products are Shipped

Orders are sent via Australia Express Post, Couriers Please, Startrack and Australia Post. PO Box and Parcel Locker addresses are shipped via Australia Post. In remote parts of Australia, shipping will depend on the availability of our shipping companies that are able to transport your goods to you. We always choose the fastest way possible.

All smaller items are sent via Express Post for a speedy delivery

Shipping Rural and Remote, Offshore islands and Territories of Australia

Please note our flat rate of $20 is based on delivery to mainland Australia. Some Rural parts of Australia, Offshore islands and Territories of Australia may incur additional postage costs due to the remote location, in which case our DGA Customer Service team will contact you.

Shipping times?

All items are typically dispatched the same day or within 1-3 days of the initial purchase. If you need a product extremely fast, please call us on +61397023694, and we can assist with Express Priority Shipping.

Do I have to be home to receive my items?

All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes. If you are unable to take delivery of your items in person – or if you have not received them within a reasonable period – please Contact Us.

How Click & Collect Works

LOCAL PICK-UP

Shop online and then collect your order in-store with our Click & Collect service for your favourite Dive Equipment, Snorkelling and Spearfishing Gear Today!

This means you can order the product online and pick it up from our store while limiting the need for physical contact with our team.

Once your order’s processed, you’ll receive confirmation letting you know that your order is ready for collection. Bring your confirmation email and ID to the front of the store.

Where do I collect my item from in-store?

From our Dive Gear Australia address in Melbourne, Victoria.

FY 11, 53-57 Rimfire Drive Hallam, Victoria, 3803

What if I need to add or Change items that I ordered?

When picking up your order, we’ll happily assist you.

What are my payment options?

Bank Transfer, Paypal for all major credit cards from the most secure payment gateway that is available.
We also offer online finance from Zip Pay, Zip Money, Afterpay  Wizpay and Laybuy

Can I apply for Interest Free?

Finance is available online from Zip Pay, Zip Money, Afterpay  Wizpay and Laybuy. You will need to set up an account with either finance company before checking out in our online shop.

What is the CVC?
  • On MasterCard, Visa or GO MasterCard, the CVC is the last 3 digits on the back of the card.
  • On American Express card, the CVC is the 4 digits that are above and to the right of your credit card number on the front of your card.
What if I need to Return or Exchange?

Hassle-Free Easy 30-Day Returns Policy

DGA Returns Policy

We understand that the product that you have purchased may not suit or fit you. For us to best assist you in preparing for a return or exchange, please read the following information carefully before returning a product.

DGA Dive Gear Australia offers you a 30-day exchange policy on most products within Australia for all goods that are unused and in a saleable condition. This means:

Eligibility Conditions

  • The product and packaging are undamaged, unworn, unmarked and where applicable with tags still attached.
  • Must include all packing material, manuals, blank warranty cards, and accessories
  • If you believe your product is faulty, please refer to the faulty items section below.
  • Dive Gear Australia is not responsible for misuse of products or poor treatment of goods including proper care and servicing or equipment on time.
  • Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.

If a product comes back and meets the standards above, we will offer you an exchange for a different size or a product of the same value. 

If a product is returned to us that has been worn, used in water or is damaged, Your return may not be accepted and the goods shipped back to you at your expense. 

We do not offer refunds for a change of mind or if you have ordered the wrong product. Please refer to this guideline by the ACCC. Refunds

Returns and Exchanges

For all returns and exchanges, please contact us at sales@divegearaustralia.com.au outlining what product you would like to return, the reason and your order number. We will do our very best to look after you from there as soon as possible.

Return and Exchange Shipping

Unless an item is defective, If you need to exchange or return an incorrect product, please send the item back with a copy of your invoice and any instructions or information we might need. Our customer service team will contact you as soon as we receive the goods for any charges and the cost of the return freight.

Where do I return the goods to?

Return Address:

Dive Gear Australia

Phone Number 03 9702 3694

Fy 11, 53-57 Rimfire Drive, Hallam, Victoria, 3805

Manufacturer's Warranty

Many of our products come with a guarantee or warranty from the manufacturer. You must read the manufactures warranties terms and conditions. 

They also come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may are found at www.consumerlaw.gov.au.

Still have a question?

Please contact us for more information.

Get in touch