Hassle-Free Easy 30-Day Returns Policy
DGA Returns Policy
We understand that the product that you have purchased may not suit or fit you. For us to best assist you in preparing for a return or exchange, please read the following information carefully before returning a product.
DGA Dive Gear Australia offers you a 30-day exchange policy on most products within Australia for all goods that are unused and in a saleable condition. This means:
- The product and packaging are undamaged, unworn, unmarked and where applicable with tags still attached.
- Must include all packing material, manuals, blank warranty cards, and accessories
- If you believe your product is faulty, please refer to the faulty items section below.
- Dive Gear Australia is not responsible for misuse of products or poor treatment of goods including proper care and servicing or equipment on time.
- Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.
If a product comes back and meets the standards above, we will offer you an exchange for a different size or a product of the same value.
If a product is returned to us that has been worn, used in water or is damaged, Your return may not be accepted and the goods shipped back to you at your expense.
We do not offer refunds for a change of mind or if you have ordered the wrong product. Please refer to this guideline by the ACCC. Refunds
Returns and Exchanges
For all returns and exchanges, please contact us at email@example.com outlining what product you would like to return, the reason and your order number. We will do our very best to look after you from there as soon as possible.
Return and Exchange Shipping
Unless an item is defective, If you need to exchange or return an incorrect product, please send the item back with a copy of your invoice and any instructions or information we might need. Our customer service team will contact you as soon as we receive the goods for any charges and the cost of the return freight.
Dive Gear Australia
Phone Number 0397023694
Fy 11, 53-57 Rimfire Drive, Hallam, Victoria, 3805
Please Note: Processing your return may take from 1 to 7 working days from the arrival of your package back to Dive Gear Australia.
Clearance and Non-returnable Items
Special order merchandise or any item indicated on the website as non-returnable is as such.
Clearance items are not refundable and may not be returned unless there is a clear warranty issue or fault with the product. We will exchange as long as stock is available of the same item.
Refund and Credits
Please allow up to 14 days for a credit to appear on your account from the received date. We will issue your refund in the same way you made the original purchase, minus the original cost of shipping.