We understand that the product that you have purchased may not suit or fit you. For us to best assist you in preparing for a return or exchange, please read the following information carefully before returning a product.
DGA Dive Gear Australia offers you a 30-day exchange policy on most products within Australia for all goods that are unused and in a saleable condition. This means:
- The product and packaging are undamaged, unworn, unmarked and where applicable with tags still attached.
- If you believe your product is faulty, please refer to the faulty items section below.
If a product comes back and meets the standards above, we will offer you an exchange for a different size or a product of the same value.
If a product is returned to us that has been worn, used in water or is damaged, Your return may not be accepted and the goods shipped back to you.
Returns and Exchanges
For all returns and exchanges, please contact us at firstname.lastname@example.org outlining what product you would like to return, reason and your order number. We will do our very best to look after you from there as soon as possible.
Return and Exchange Shipping
If you need to exchange or return an incorrect product, please send back with a copy of your invoice and any instructions or info we might need. We will contact you as soon as we receive the goods for any charges for the cost of the return shipping.
Clearance items are not refundable and may not be returned unless there is a clear warranty issue or fault with the product.
Please Note: Processing your return may take up to 7 working days from the arrival of your package to our dive store.