Hassle-Free Easy 30-Day Returns Policy

We understand that the product that you have purchased may not suit or fit you. For us to best assist you in preparing for a return or exchange, please read the following information carefully before returning a product.

DGA Dive Gear Australia offers you a 30-day exchange policy on most products within Australia for all goods that are unused and in a saleable condition. This means:

Eligibility Conditions

• The product and packaging are undamaged, unworn, unmarked and where applicable with tags still attached.
• Must include all packing material, manuals, blank warranty cards, and accessories.
• If you believe your product is faulty, please refer to the faulty items section below.
• Dive Gear Australia is not responsible for misuse of products or poor treatment of goods including proper care and servicing or equipment on time.
• Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.

If a product comes back and meets the standards above, we will offer you an exchange for a different size or a product of the same value.

If a product is returned to us that has been worn, used in water or is damaged, Your return may not be accepted and the goods shipped back to you at your expense.

We do not offer refunds for a change of mind or if you have ordered the wrong product. Please refer to this guideline by the ACCC. Refunds

Returns and Exchanges

For all returns and exchanges, please contact us at sales@divegearaustralia.com.au outlining what product you would like to return, the reason and your order number. We will do our very best to look after you from there as soon as possible.

Return and Exchange Shipping

Unless an item is defective, If you need to exchange or return an incorrect product, please send the item back with a copy of your invoice and any instructions or information we might need. Our customer service team will contact you as soon as we receive the goods for any charges and the cost of the return freight.

Return Address:

Dive Gear Australia

Phone Number 0397023694

Fy 11, 53-57 Rimfire Drive, Hallam, Victoria, 3803

Please Note: Processing your return may take from 1 to 7 working days from the arrival of your package back to Dive Gear Australia.

Clearance and Non-returnable Items

Special order merchandise or any item indicated on the website as non-returnable is as such.

Clearance items are not refundable and may not be returned unless there is a clear warranty issue or fault with the product. We will exchange as long as stock is available of the same item.

Refund and Credits

Please allow up to 14 days for a credit to appear on your account from the received date. We will issue your refund in the same way you made the original purchase, minus the original cost of shipping.

Click & Collect – LOCAL PICK-UP

Shop online and then collect your order in-store with our Click & Collect service. (Melbourne and Victoria customers only).

This means you can order your favourite product online and pick it up from our store, limiting the need for physical contact with our team.

Once your order’s processed, you’ll receive a confirmation email letting you know that your order is ready for collection.

Bring your confirmation email and ID to the front of the store.

Where do I collect my order from?

Dive Gear Australia

FY 11, 53-57 Rimfire Drive

Hallam, Victoria, 3803

What if I need to add or Change items that I ordered?

When picking up your order, we’ll happily assist you with any changes.